✿ 2027 calendars are here — pre-orders ship in December ✿

Terms

Draft — awaiting the studio's review

Last updated: 2026-11-06

Who we are

Neno Studio is a small illustration studio. These terms apply when you use this website or buy from us.

  • Business name: Neno Studio
  • Representative: Gantsetseg Ganzurkh
  • Address: 137-3 Deongneung-ro, Unit 102, Gangbuk-gu, Seoul, South Korea
  • Business registration number: 833-16-02675
  • Phone: 010-2504-0824
  • Email: gantsetseg@naver.com

If these terms conflict with consumer protection law that applies to you, the law takes precedence.

Orders

When you place an order, you’re asking to buy from us. The contract starts when we email you an order confirmation.

Before that, we may decline an order, for example if an item is sold out or a price was shown wrongly. If we do, we’ll tell you and refund anything you’ve paid in full.

If you are a minor, please order with a parent’s or guardian’s consent. Where the law allows, a contract a minor makes without that consent can be cancelled by the minor or their guardian.

Prices and payment

  • Prices are shown in the currency of the language you’re browsing in: Mongolian tögrög (MNT), Korean won (KRW) or US dollars (USD).
  • The price you pay is the one shown at checkout. [TBD: whether prices include VAT]
  • The delivery cost is shown at checkout, before you pay.
  • In Mongolia you pay with QPay. Other payment methods: [TBD: payment methods].
  • Payment is taken in full when you place the order.
  • If you pay in a currency other than your own, your bank may charge a conversion fee.

Calendar pre-orders

The 2027 calendars are sold as pre-orders until 15 December 2026 and ship in December 2026. After that date, they’re sold as normal stock.

You can cancel a pre-order for a full refund any time before it ships. If shipping is delayed, we’ll email you, and you can still cancel for a full refund.

Gift orders

When you send a gift box or a gifted letter:

  • At checkout, enter the recipient’s address as the shipping address.
  • You’re responsible for the recipient’s name and address being correct. If a parcel can’t be delivered because of a wrong address, posting it again may cost extra.
  • You confirm that the recipient is happy for you to share their name and address with us.
  • Your card message can be up to 300 characters. We print it as you write it. We may decline a message that is abusive or unlawful. If we do, we’ll contact you so you can change it or cancel for a full refund.

Monthly letters

Monthly plan. This is a subscription that renews automatically. You’re billed each month by the method shown at checkout until you cancel. The price and billing day are shown at checkout.

  • You can pause or cancel any time by emailing us. [TBD: customer account or portal, if any]
  • Letters are posted in the first week of each month. A change made by the 25th applies to the next letter. A change made after the 25th applies from the letter after next.
  • Once a cancellation applies, we won’t bill you again.
  • If the price changes, we’ll email you at least 30 days before. You can cancel before the new price applies.
  • A gifted monthly plan is billed to the person who bought it until they cancel.

6- and 12-letter packs. You pay once and the pack does not renew. If you change your mind, we refund the letters that haven’t been posted yet, as a proportional share of the price you paid.

Gifted letters can start in a month you choose. Order by the 25th of the month before.

Shipping, returns and refunds

Our Shipping & returns page explains where we ship, when orders leave the studio, how to change or cancel an order, returns, and refunds. It forms part of these terms.

Our illustrations

All illustrations, designs and text on this website and on our products belong to Neno Studio and are protected by copyright.

Buying a product gives you the product, not the copyright. You may enjoy it, give it as a gift, and share photos of it for personal, non-commercial use. You may not:

  • copy, scan, print or reproduce the artwork;
  • use it for anything commercial;
  • use it to train or prompt AI models, or to make AI-generated copies of it.

Using the website

Please use this website fairly. Don’t try to break or overload it, get into parts that aren’t public, scrape it automatically, place fake orders, or pay with a card or account that isn’t yours.

Liability

We make every product with care. If something goes wrong, we’re responsible as the law requires.

As far as the law allows:

  • our liability for an order is limited to the price you paid for it;
  • we’re not responsible for indirect losses, or for delays caused by events we can’t reasonably control.

These limits don’t apply where we caused harm on purpose or through gross negligence. Nothing in these terms limits your statutory consumer rights.

Changes to these terms

We may update these terms. The date at the top shows the latest version. Your order is covered by the terms in place when you placed it.

If a change affects an active subscription, we’ll email you at least 30 days before it applies, and you can cancel before then.

Governing law and disputes

These terms are governed by [TBD: governing law / court].

If you have a problem, please email us first. We’ll do our best to sort it out.

If you live in Korea, you can also contact the Korea Consumer Agency or the E-Commerce Mediation Committee. If you live in Mongolia, you can also contact Mongolia’s consumer protection authority. If you live elsewhere, you can contact the consumer authority where you live.

Contact

Questions about these terms? Email us at gantsetseg@naver.com.